When it comes to running a successful e-commerce store, providing excellent customer support is essential. It can be challenging to manage customer inquiries and support requests, but luckily, there are many WooCommerce plugins available that can help. In this article, we’ll introduce you to 10 WooCommerce plugins that can improve your store’s customer support and enhance your customers’ shopping experience.
- Help Scout Desk for WooCommerce: Help Scout Desk for WooCommerce is a powerful plugin that enables you to integrate your WooCommerce store with Help Scout. It allows you to manage all your customer support inquiries from one place, making it easy to keep track of customer conversations, order details, and more.
- LiveChat for WooCommerce: LiveChat for WooCommerce is a plugin that lets you add a live chat feature to your store. It enables you to communicate with your customers in real-time, providing instant support and increasing customer satisfaction.
- Helpie Knowledge Base for WooCommerce: Helpie Knowledge Base for WooCommerce is a plugin that lets you create a self-service knowledge base for your store. With this plugin, customers can easily find answers to their questions without needing to contact support, reducing the workload on your customer service team.
- HappyForms: HappyForms is a user-friendly plugin that allows you to create customizable contact forms for your store. You can use it to create support request forms, feedback forms, and more, making it easy for customers to get in touch with you.
- WooCommerce Direct Message: WooCommerce Direct Message is a plugin that allows customers to send you direct messages from your store. It’s a great way to communicate with customers one-on-one, providing personalized support that can increase customer loyalty.
- Follow Up Emails: Follow Up Emails is a plugin that allows you to send automated follow-up emails to customers after they make a purchase. You can use it to thank customers for their purchase, ask for feedback, and more, helping you to build stronger relationships with your customers.
- YITH WooCommerce Compare: YITH WooCommerce Compare is a plugin that allows customers to compare products on your store. It enables customers to compare features, prices, and more, making it easier for them to make informed purchasing decisions.
- WooCommerce Waitlist: WooCommerce Waitlist is a plugin that allows customers to add out-of-stock items to a waitlist. It enables you to notify customers when the item is back in stock, providing excellent customer service and increasing the likelihood of a sale.
- WooCommerce PDF Invoices & Packing Slips: WooCommerce PDF Invoices & Packing Slips is a plugin that enables you to generate invoices and packing slips for your orders. It’s a great way to provide customers with professional-looking invoices and packing slips, improving the overall customer experience.
- Product Filter for WooCommerce: Product Filter for WooCommerce is a plugin that allows customers to filter products on your store based on specific criteria. It enables customers to find what they’re looking for quickly and easily, reducing the likelihood of abandoned carts and improving the customer experience.
Providing excellent customer support is essential for any successful e-commerce store. By using the WooCommerce plugins we’ve introduced in this article, you can enhance your store’s customer support and provide a better shopping experience for your customers. Don’t forget that you can gain access to all of these GPL-licensed plugins and themes for free by subscribing to GPL Guru’s yearly or lifetime plan.